From: michelle.nguyen.pdx@yahoo.com
To: feedback@basecampcoffee.com
Subject: Shoutout to Kenji at the Pearl District location
Date: November 9, 2024 6:18 PM

Hi!

I just wanted to give a huge shoutout to Kenji who works at your Pearl District location.

I'm not super tech-savvy (I'm 58, sue me) and I was struggling to figure out this rewards app. I'd been earning points on my physical card but wanted to see my balance and didn't understand how to link them.

Kenji was SO patient with me. He spent probably 10 minutes walking me through:
- How to download the app
- How to create an account
- How to link my physical card to the app
- How to scan the QR code
- What all the buttons mean

He didn't make me feel dumb or rush me even though there were people in line. He even wrote down the steps on a napkin so I could remember later!

He also clearly explained the points expiration policy (60 days - good to know!) and showed me how to check when my points would expire in the app. I really appreciated him being upfront about that because I might have been upset if I lost points without knowing.

Because of Kenji, I actually understand how to use this program now. I've already redeemed my first free drink and I'm telling all my book club ladies to sign up.

Please give him some recognition. Good employees like that are rare.

Warmly,
Michelle Nguyen
Member ID: BC-7742
