BASECAMP COFFEE ROASTERS - SUPPORT TICKET
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Ticket ID: TKT-2024-1847
Created: November 12, 2024 2:14 PM
Status: Open
Priority: Medium
Category: Points Issue
Customer: Nicole F. (BC-4521)

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CUSTOMER MESSAGE:
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I made a purchase this morning at the Hawthorne location. Large oat milk latte + avocado toast = $14.50. I scanned my app at checkout like I always do. The barista said it went through.

It's been 6 hours and my points haven't updated. I should have 14 new points but my balance still shows 203 (same as yesterday).

I have my receipt. Transaction number BC-HAW-111224-0847.

Please add my points. This is the second time this has happened this month.

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CUSTOMER HISTORY:
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- Member since: August 2024
- Current balance: 203 points
- Total earned: 412 points
- Redemptions: 2
- Previous tickets: 1 (TKT-2024-1203, resolved - same issue)
- Visit frequency: 4-5x/week

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AGENT NOTES:
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[Awaiting response - checking with tech team on sync delays]
