PERFORMANCE REVIEW

Employee: Marcus Williams
Position: Shift Lead
Review Period: July - December 2025
Reviewer: [Owner]

RATINGS (1-5 scale):

Customer Service:     5 - Exceptional
Technical Skills:     4 - Exceeds Expectations
Reliability:          5 - Exceptional
Leadership:           4 - Exceeds Expectations
Communication:        4 - Exceeds Expectations

HIGHLIGHTS:
- Zero no-shows in 6 months
- Successfully trained 3 new baristas
- Handles rush periods excellently
- Customers frequently mention him by name

AREAS FOR GROWTH:
- Inventory management (learning in progress)
- Conflict resolution with newer staff

COMPENSATION:
Current: $23.50/hr
Recommended: $25.00/hr (6.4% increase)
Effective: January 1, 2026

OVERALL: Marcus is an essential part of our team.
Promoting to Assistant Manager in Q2 2026 if growth
continues.
