CUSTOMER FEEDBACK SUMMARY

Collected via: Comment cards & Google reviews
Period: Q4 2025 (Oct-Dec)

POSITIVE THEMES (87 mentions):
- Friendly staff (34)
- Quality of coffee (28)
- Cozy atmosphere (15)
- Location/convenience (10)

NEGATIVE/CONSTRUCTIVE (23 mentions):
- Wait times during morning rush (8)
- Limited parking (6)
- Would like more food options (5)
- Music too loud sometimes (4)

SPECIFIC REQUESTS:
- More vegan pastry options (3 requests)
- Loyalty punch card program (5 requests)
- Later hours on weekends (2 requests)
- Decaf cold brew (3 requests)

ACTION ITEMS:
[x] Talked to Freshbake about vegan options
[ ] Research loyalty program options
[ ] Consider 7pm close on Saturdays

Overall sentiment: 89% positive
Google rating: 4.7 stars (142 reviews)
